FAQs

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Payments & Safety

All direct payment gateways are ensured with SSL encryption, are PCI compliant, and employ secure payment gateways like PayPal, Apple Pay, and Google Pay.

Yes, we accept online payments from major credit card companies like Visa, Mastercard, and American Express. All payment processing and vital customer information is quick, easy, and secure.

Shipping & Delivery

Production times vary from 2-5 weeks depending on the print and finish.

Domestic shipping can take up to 5 business days. International shipping could take up to 14 business days. However, due to global supply chain challenges, shipping times could be longer than usual. We will always try to get the best courier option and update you with tracking.

For all Australian orders, we offer free shipping for orders over $150. 

For international orders, we offer a flat rate of $50 for rolled prints. International shipping of metal and framed prints is advised on order/application.

Yes, we offer free shipping Australia wide for orders over $150. Free shipping is automatically applied upon checkout.

Yes, we ship our products all over the globe. Please note that shipping rates could vary depending on your region.

Returns & Refunds

Silks - No refunds. All sales are final.

Prints - We offer a store credit if you find your print is not suitable for your space. The return shipping is to be paid by you, the customer.

Please enquire for more information about our Refund and Returns  Policy.

A refund request can be submitted within 30 days after the purchase is made.

In the case when the product and packaging are undamaged, you are eligible for a full credit. *silks excluded

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

All return shipping costs are handled by the customer.